Conditions d’utilisation

Things don't always go as planned - we'll work to make it right.

If a plant arrives in a poor, unusable condition:

​

1)  Simply send us photos of the damaged plant to info@aquapfcanada.com within 24 hours of having received your order. ​

​

2)  After we have your photos, we will confirm if a refund is in order.

• Please keep in mind that the substrate gel may slosh around during shipment.  Although this causes the plant to arrive in a less presentable state than when we packaged it, this rarely affects the vitality or usability of the aquatic plant.

​

3)  If deemed unusable, you can choose to either:

​

1) Receive a store credit for the cost of the unusable item(s).

2) Be refunded the cost of the item(s), excluding shipping costs.  

3) Request a re-shipment.  Reshipments will be arranged at our discretion - depending on plant availability and supply levels.  Please note that this option will likely incur a shipping cost.   

Pay special attention to the fact that the mailing address is pbox, and the goods are not picked up in time, or in winter and summer, when the weather is hot or cold, and the package is left outside and no one handles it, we are not responsible for plant problems, damage, or death.

​